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Support
Help when you need it most.
Frequently Asked Questions
We've listed some of the most commonly asked questions below to help you get started right away.
Content Support
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Where should I start?
We encourage families to begin by visiting the Course Resources folder in each course.
- Download the Pacing Guide and print, if possible.
- For K-5 students, download the Parent and Teacher Guide. We encourage parents to read the introduction for important information on supporting your student’s learning.
For students, aim to complete one lesson in each course each school day.
- Open lesson folders to find learning activities.
- Begin each lesson by completing the Read It. These activities provide the instruction for each lesson.
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How should I pace my student?
Lincoln Learning does not require a certain number of lessons per day or week, but your school district may. At Lincoln, we recommend that students spend between 45 minutes to one hour on one lesson per day in each primary subject area.
Keep in mind that students are not required to do all activities found within a lesson. We strongly recommend that students complete every Read It activity, as these provide the instruction. Practice Its, Show Its, Watch Its, Play Its, etc. are provided to give students ways to practice and reinforce knowledge prior to taking the assessment (Assess It). Assess Its are the only graded work. Please note that students are not penalized for submitting work after the due dates shown in each course unless the school district sets particular due dates. The dates in each lesson serve as guides for students to stay on pace to finishing the course in a consistent and timely manner.
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How are students graded?
Students are only graded on Assess Its and Mastery Assess Its. You can use the course Pacing Guide (found within the Course Resources folder) to determine where Assess Its are located within each course. Your student will encounter the following types of Assess Its within Lincoln Empowered courses.
- An Online Assessment is one type of Assess It within Lincoln Learning courses. It may contain any combination of essay, short-answer, matching, ordering, and multiple-choice questions.
- Mastery Assessments: This is an online assessment located at the end of a topic. This summative assessment is much like a unit exam.
- An Upload Assessment is the other type of Assess It. These assessments require students to upload a file or a Google Document. Examples include worksheets, audio submissions, and projects.
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What if I don't have the materials needed to complete an assignment?
Kits and materials are not required to complete any Lincoln course. Check the Supply List found in the Course Resources folder for each course. Supply Lists include recommended household items. Use this as a checklist to see what you already have at home. If you are using Lincoln teachers and you do not have the materials to complete a graded Assess It, please contact your teacher for a recommendation on other ways to complete the work.
Technical Support
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What do I do if I receive an error when trying to log in to my courses?
Try troubleshooting with these steps. If you are still unable to log in, please request technical assistance.
Make sure you are using Chrome as your browser and not Safari.
Check the following settings/configurations on your iPad.
- iOS is 13 or higher
- Pop-ups enabled
- Cookies are not blocked
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How do I log in to my courses?
Visit http://learn.lincolnlearningsolutions.org/ and use the username and password provided in the Account Creation email that was sent to the email address you provided. Watch this video for step-by-step instructions on your initial log in to Pulse, our student management system.
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I need help. Whom do I contact?
For support with course navigation, visit our Teacher and Student Tutorials pages.
For sales-related inquiries, call 866.990.6637 and select Option 1. You can also email our Sales Department at sales@lincolnlearningsolutions.org.
If you are enrolled in a Lincoln Learning Solutions auto-graded course and have a question or concern regarding course content or progress, contact the teacher mentor at your school district for support.
If you are using full teacher services through Lincoln Learning and have a question or concern regarding course progress or content, you can send a message to the teacher directly through Buzz.
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I did not receive an account creation email? What do I do?
- Begin by checking the junk and spam folders in your email.
- Next, check with your school district (if your student is enrolling through one).
- Contact our Technical Support team by calling 1-866-990-6637 and selecting Option 2 when prompted.
READY FOR CHANGE?
Together, we'll work to create new, meaningful learning experiences for your students.